This Privacy Policy explains how GameBurst ("we", "us", or "our") collects, uses, discloses, and protects information when you visit or interact with our website, applications, games, and related services (collectively, the "Service"). By accessing or using the Service you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.
Information We Collect
We collect information to operate and improve the Service, to communicate with you, and to provide features and protections that keep the Service useful and safe. The categories below describe the types of information we may collect.
- Personal Data: Information you voluntarily provide when you register, create an account, contact support, or otherwise interact with the Service. This may include username, email address, profile information, and any other information you choose to provide.
- Usage Data: Information automatically collected when you access or use the Service, including IP address, device and browser type, operating system, unique device identifiers, pages visited, time and date of visits, session duration, referral source, interaction data (such as clicks and gameplay activity), and diagnostic logs.
- Cookies and Tracking Technologies: We and our service providers use cookies, web beacons, local storage, and similar technologies to recognize devices, remember preferences, analyze trends, and administer the Service. You can control cookies through your browser settings, but disabling cookies may affect functionality.
- Location Data: We may collect coarse location information derived from your IP address. We do not collect precise GPS location unless you explicitly enable a feature that requests it and give consent.
- User Content: Any content you submit through the Service (such as chat messages, screenshots, user-created levels, or other uploads) which may include personal or identifying details if you include them in the content.
- Payment and Billing Data: If you make purchases through the Service, payment processing is handled by third-party payment processors and their privacy practices apply. We may collect transaction records and purchase history for billing, order fulfillment, and record-keeping purposes.
How We Use Information
We use the information we collect for the following general purposes:
- To provide, operate, maintain, and improve the Service and its features.
- To process account registration, authentication, and to communicate with you about your account.
- To enable gameplay, leaderboards, social features, and other interactive functionality.
- To respond to your inquiries and provide customer support.
- To send transactional communications, updates, security alerts, and administrative messages.
- To detect, prevent, and investigate security incidents, fraud, abuse, and other harmful activity.
- To analyze usage trends, perform diagnostics, and compile aggregated or anonymized analytics that help improve the Service.
- To comply with legal obligations, enforce our Terms of Service, and protect our rights and the rights of others.
Legal Bases for Processing (where applicable)
Where required by applicable laws, we process Personal Data on one or more lawful bases, including:
- With your consent when you provide it.
- To perform our contractual obligations to you (for example, to provide features you request).
- To comply with legal obligations and for legal compliance purposes.
- For our legitimate interests, such as operating, securing, and improving the Service, provided those interests do not override your fundamental rights.
Disclosure of Data
We may share information in the following circumstances:
- Service Providers: With vendors and service providers who perform services on our behalf, such as hosting, analytics, customer support, payment processing, and fraud detection. These providers are contractually restricted from using your information for other purposes.
- Third-Party Features: With third-party platforms or social networks if you choose to connect or share information through them.
- Legal Compliance and Safety: When required to comply with laws, respond to lawful requests, protect our rights, investigate fraud or security issues, or to protect the safety of users or the public.
- Business Transfers: In connection with a merger, acquisition, sale, or other business transaction involving all or part of GameBurst, user information may be transferred as part of that transaction; we will notify affected users where required by law.
- Aggregate or De-identified Data: We may share aggregated or de-identified information that does not reasonably identify you for analytics, research, or advertising purposes.
Cookies and Tracking
We use cookies and similar technologies to collect information and improve your experience. Cookies enable features such as session management, preferences, security, and analytics. Third-party analytics and advertising partners may also place cookies or use similar technologies when you interact with the Service. You may disable cookies through your browser settings, but doing so may limit certain functionality.
Third-Party Services
The Service may include links, integrations, or features provided by third parties. These third parties have their own privacy policies and practices which govern their use of your information. We are not responsible for the privacy practices of third parties and encourage you to read their policies before interacting with them.
Data Retention
We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes such as analytics and fraud prevention. When data is no longer required, we will delete or anonymize it in accordance with applicable law.
Security of Data
We implement reasonable technical and organizational measures intended to protect personal data against accidental loss, unauthorized access, disclosure, alteration, and destruction. However, no security measure is perfect or impenetrable and we cannot guarantee absolute security. If we learn of a security incident that affects your personal information, we will follow applicable notification obligations.
Your Rights and Choices
Depending on your jurisdiction and local law, you may have rights regarding your Personal Data, including the right to access, correct, update, or delete information we hold about you, the right to object to or restrict certain processing, and the right to export a copy of your data. You may also have the right to withdraw consent where processing is based on consent.
To exercise these rights, please contact us using the contact information provided on the Service. We will respond to requests in accordance with applicable law. We may require verification of your identity before fulfilling certain requests.
Children's Privacy
The Service is not directed to children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect Personal Data from children under that age. If we become aware that we have collected Personal Data from a child without parental consent, we will take steps to delete that information. If you believe we may have collected such data, please contact us.
International Transfers
GameBurst operates globally and may transfer and process your information in countries other than your country of residence. When we transfer personal information across borders, we take steps to ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the Service. When we make material changes we will provide notice in a manner we deem appropriate (for example, via email or a prominent notice on the Service) and, when feasible, allow a reasonable period before changes take effect. You are encouraged to review this Privacy Policy periodically.
Contact
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact GameBurst using the contact options provided on the Service. We will make reasonable efforts to respond to inquiries and to address concerns.